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FAQs & Sizing

Sizing

Use this guide to determine our clothes sizing.  The majority of our clothing is 100% cotton, so does not stretch like jersey garments do.  Therefore, when you first try on a garment, it should feel firm across the bust and hips, and will give a centimetre or more as you wear it. 

Garment length is based on an average height of 168cm.  Our younger model Emma is 182 cm tall and wears size S tops and size M pants/skirts.  Nicole is 178 cm tall and wears size XL.  

Women's Sizing:

  XS S M L XL XXL
BUST 84 88 92cm/36in 96cm/38in 100cm/40in 104cm/42in
WAIST 66 70 74cm/29in 78cm/31in 82cm/33in 86cm/35in
HIPS 90 94 98cm/39in 102cm/41in 106cm/43in 110cm/45in
Europe 34 36 38 40 42 44
UK 8 10 12 14 16 18
US 4 6 8 10 12 14

 

Men's Sizing:

 

 

XS

S

M

L

XL

HEIGHT

171

174

177

180

182

CHEST

92

96

100

104

108

WAIST

82

86

90

94

98

HIPS

94

98

102

106

110

 

 

 

 

 

 

 

Where is The Moose Hub?

We do tend to wander.  Sometimes we have a real bricks and mortar store for a few months, just like a proper grown up!  Other times we collaborate with other lovely fair trade and ethical peoples to create big and beautiful retail pop-up spaces.  We sometimes do markets.  And other times we go adventuring and you can follow us online.  We sell some of our things through our friends' stores, such as Aware The Social Design Project in Belmont on the beautiful Lake Macquarie.  

Our online shop is always open.  You can catch up with our current activities and locations by following us on Facebook and Instagram.

Can I call and order over the phone?

Yes of course!  We place a high value on those who choose to step outside the high tech world and send a pigeon.  You are welcome to place your order over the phone, or email us, to pay by direct debit or credit card.  

I have a question - how do I contact you?

You can call us on the number listed on our Home Page.  You can also send us an email via the Contact Us form. We are very happy to assist you with sizing and fit if you are at all unsure.  We encourage you to call us to discuss colours and styles if you are selecting one of our unique artisan pieces, so that you may select the perfect item for yourself or as your gift.  Please contact us, we really do want your purchase to be perfect!

Can I return goods and how do I do this?

Yes, goods may be returned.  Please refer to our Returns Policy.  

Do you have Gift Cards?

Yes - you can select from a range of Gift Card options in our online store, delivered electronically, or if you prefer a lovely paper Gift Card mailed in a fancy envelope, we can do that as well.  

Can I send an item as a gift?

Yes, please specify that the item is a gift when ordering and we will remove price tags, gift wrap and send to the specified address.  If you also choose a card we can write on the card to send with the gift.  We gift wrap in natural craft paper with upcycled sari silk trimmings.  

How are goods shipped?

We currently use Australia Post or Sendle but on occasion we may use a courier service.  International shipping to NZ uses Australia Post.  Unfortunately we cannot be responsible for customs delays or seizures when shipping to New Zealand.  If we feel there may be a problem with your purchase and entry to NZ we will contact you before shipping, but please bear this in mind during your selection (eg: wood and beeswax products should not be selected).  We use compostable bio-plastic satchels, with paper labels.  All wrapping is biodegradable, although occasionally we re-use bubble wrap or used plastic packaging to protect your items.  

Do you ship to Post Office Boxes?

Yes when we use Australia Post this is not a problem.  

Do I need to be at the address to receive my goods?

For the safety of your purchase, we will always note that a package should not be left without signature.  If you are happy for your package to be left in a safe place, please note this at check-out. 

My item was damaged, what should I do?

We take great care to package goods securely against damage.  If you receive goods that are broken or damaged, please call or email us as soon as possible to arrange replacement.  Please send us photographic evidence of damage, as we require this prior to shipping a replacement.  

How will I know that you have received my order?

You will receive an email when you have paid for your goods, and also when they have been shipped, with an estimate of the time of arrival.  You will receive a tracking number so you can track the journey of your goods from us to you.  

 I do not live in Australia.  Can I still purchase from your store?

We ship to Australia and New Zealand via out standard check-out.  If you live in another country we are happy to ship to you, but please contact us so that we can quote individually on international shipping to ensure you receive the best rate.  Please email us directly with your wish list and we will provide a quotation.  If you are not in Australia or NZ, we will always contact you prior to shipping to ensure you are a real lovely person and not one of those spammy bots being naughty with someone else's credit card.  

I do not wish to pay for my order online.  What are my options?

We offer direct debit to our bank account, or over-the-phone credit card payment. We just hold your goods until payment is received (usually overnight) before we ship them to you.  

What are the Postage Costs?

We offer flat rate shipping within Australia and to New Zealand.  Shipping is free for purchases over a certain amount.  We quote other international shipping individually to ensure you receive the best rate.  Please email us directly with your wish list and we will provide a quotation.  

Tell me more about your sustainability and selection criteria

Our key impact is in the items we select to stock.  We choose to purchase from workshops that directly assist their local communities, through fair wages and working conditions, education, skills development and women's empowerment, and that use earth friendly materials and processes.  The selection criteria for our goods is described on our About Us page.  

We recycle all our packaging, including soft plastics. We consider the environmental and social impact of all our retail decisions and actions.  Where possible we use recycled packaging and bags for our customer purchases.  We use a compostable corn starch postage satchel, which may be placed in your compost.  We consider the eco and ethical values of every item we stock in the store, and are transparent in passing this information on to you.  We do not offer plastic carry bags in store, and only issue electronic receipts.   

Why a Moose?

A good question often asked, especially by the lovely Canadian and Scandinavian people we meet!   Yes, we are based in Australia, a hot dry country with no native moose.  But we can dream, right?  It might also have something to do with our founder, Nicole, being a lover of cold climates with a tendency to wander about.