Where is The Moose Hub?

The Moose Hub is an online, market and pop-up shop for eco friendly and ethically made goods.  You can catch up with our current locations by following us on Facebook and Instagram.  We currently have a pop-up shop at 281 Hunter Street, Newcastle, NSW, Australia.  

Can I call and order over the phone?

You are most welcome to call us and place your order over the phone, or email us and you may pay by direct debit or credit card.  

I have a question - how do I contact you?

You can call us on the number listed on our Home Page.  You can also send us an email via the Contact Us form. We would be very happy to assist you with sizing and fit if you are at all unsure.  We encourage you to call us to discuss colours and styles if you are selecting one of our unique artisan pieces, so that you may select the perfect one for you.  

Can you provide me with more information about your sizing?

Our sizing follows standard Australian sizing.  Where we find that a garment is slightly smaller or more generous than usual, we note this in the product description.   Please also read our notes in the description regarding the height and size of the model, where applicable.  Items will sit higher or lower depending on your height.  

Generally, our Women's Clothing sizes are as follows:

  • XS - Extra Small - Australian Size 8
  • S - Small - Size 10
  • M - Medium - Size 12
  • L - Large - Size 14
  • XL - Extra Large - Size 16
  • XXL - Size 18

Please note that bamboo and lyocell viscose fabrics may cling slightly - if you are seeking a looser look, consider sizing up.  Hand loomed cotton should be ordered at your normal size - it will fit quite firmly but will then give up to 0.5 cm after fitting.  

If you are at all unsure, please email or give us a call and we will be happy to assist.  

Can I return goods and how do I do this?

Yes, goods may be returned.  Please refer to our Returns Policy.  

Do you do Gift Cards?

Yes - you can select from a range of Gift Card options on our online store.  

Can I send an item as a gift?

Yes, please specify that the item is a gift when ordering and we will gift wrap and send to the specified address.  

How are goods shipped?

We currently use Australia Post but on occasion we may use a courier service.  International shipping to NZ uses Australia Post.  Unfortunately we cannot be responsible for customs delays or seizures when shipping to New Zealand.  If we feel there may be a problem with your purchase and entry to NZ we will contact you before shipping, but please bear this in mind during your selection (eg: wood and beeswax products should not be selected).  

Do you ship to Post Office Boxes?

Yes when we use Australia Post this is not a problem.  

Do I need to be at the address to receive my goods?

For the safety of your purchase, we will always note that a package should not be left without signature.  If you are happy for your package to be left in a safe place please note this at check-out. 

My item was damaged, what should I do?

We take care to package goods securely against damage.  If you receive goods that are broken or damaged, please call or email us as soon as possible to arrange replacement.  Please send us photographic evidence of damage, as we require this prior to shipping a replacement.  

How will I know that you have received my order?

You will receive an email when you have paid for your goods, and also when they have been shipped, with an estimate of the time of arrival.  

I do not live in Australia.  Can I still purchase from your store?

We ship to Australia and New Zealand via out standard check-out.  If you live in another country we are happy to ship to you, but please contact us so that we can quote individually on international shipping to ensure you receive the best rate.  Please email us directly with your wish list and we will provide a quotation.  

I do not wish to pay for my order online.  What are my options?

We offer direct debit to our bank account, or over-the-phone credit card payment. We will hold your goods until payment is received, then ship them to you.  

What are the Postage Costs?

We offer flat rate shipping within Australia and to New Zealand for $10.  Shipping is free for purchases over $200.  We quote other international shipping individually to ensure you receive the best rate.  Please email us directly with your wish list and we will provide a quotation.  

Tell me more about your sustainability and selection criteria

The selection criteria for our goods is described on our About Us page.  We recycle all our packaging including soft plastics. We consider the environmental and social impact of all our retail decisions and actions.  Where possible we use recycled packaging and bags for our customer purchases.  We use a corn starch based postage satchels, which may be placed in your compost.  We consider the eco and ethical values of every item we stock in the store, and are transparent in passing this information on to you.